SUMMARY OF QUALIFICATIONS

Results and detail oriented leader with exceptional communication skills and an extensive background in senior management, operations, strategy definition, and technology infrastructure. Strong ability to evaluate issues and processes to streamline operations and increase both productivity and profit. Progressive experience in staff development, pre- and post-sales technical engineering, and large-scale organizational growth and development. Specific expertise in division and business unit management with strong correlation to technology.

TECHNOLOGY EXPERTISE

* Expertise in systems, networks, total infrastructure solutions, and data centers
* Various systems, including expertise with all Microsoft operating systems and familiarity with most UNIX-based operating systems
* Various applications, including expertise with productivity, financial, and technical applications
* Storage and systems and vendors including: EMC, HP, and IBM

PROFESSIONAL EXPERIENCE

STRATEGIC BUSINESS SYSTEMS (EMC)
New York, New York
2007 - Present
Senior Project Manager

Responsibility for senior level project management of dozens of simultaneous engagements for EMC’s Commerical Division.

* Planned and oversaw technology implementations that utilized EMC’s full storage and security product lines
* Managed multiple technical personnel on a per engagement basis
* Incorporated 15+ years of leadership experience into a growing services division including process improvement, management consultation, and financial operations
* Validated pre-sale engagement process and material

AGILYSYS, INC.
New York, New York
2005 - 2006
Practice Manager

Full responsibility for the largest technology practice of a $2 Billion technology company. Directed all nationwide P&L, management, operations, and practice development for delivery teams comprised of technologists, engineers, consultants, pre-sales engineers, contractors, and project managers.

* Directly oversaw the largest technology practice with over 30 technologists, engineers, consultants, pre-sales engineers, contractors, and project managers
* Provided mentoring and management to all Professional Services practice leaders - practices including: HP, IBM, EMC, Continuance, Consolidation, and ITSM/ITIL
* Cross-functional and matrix management responsibility for technology and functional practice areas
* Streamlined service offerings based on market and abilities, and successfully teamed with the sales organization for implementations resulting in a 12% increase in revenue and a 23% increase in profitability within 6 months
* Substantially improved utilization within the practice to over 91%
* Direction and escalation for all projects and engagements within the practice
* Leadership for overall corporate strategy, vision, and best practices for a services organization growing at over 50% year to year
* Designed and implemented a tiered career path for all Professional Services employees affecting both hundreds of staff within all Professional Services disciplines and firm guidelines for hiring best practices
* Created an instituted compensation model for all Professional Services personnel

MISI, AN NTT DATA COMPANY
New York, New York
2001 - 2005
Chief Technology Officer
Director, Systems Integration Division

Responsible for technical leadership, management, financial, and operational control of information technology for NTT Data subsidiaries in the United States. Responsible for the management, growth, and operations of a professional services division offering network and systems infrastructure solutions. Key components included: executive leadership; technical, project, and sales staff management; financial and operations management; and processes to streamline and provide growth.

* Created, implemented, and managed multi-level budgets and operations for subsidiaries including technical services, infrastructure, and applications reducing year to year costs over 12% based on streamlined service models and environment consolidation
* Initiated and managed a business plan and sales architecture as entrance into the American market turning a 95%/5% “product versus services” organization into a 30%/70% “product versus services” organization and increasing gross margin profitability to over 57%
* Within the first 36 months, achieved net profitability from a division that was heavily in debt prior to my tenure
* Provided leadership and mentoring to a bright staff of technical, project management, and sales team members
* Architecture, design, and review for large-scale network/systems infrastructure environments at multiple clients
* Strategy, architecture, design, and review for all MISI/NTT Data corporate infrastructure including office to office connectivity, financial systems, CRM, authentication, disaster recovery, and communication/collaboration
* Recruitment and management of technical, project management, and sales professionals
* Developed support, sales architecture, and processes to service hundreds of engagements, projects, and clients

COLLECTIVE TECHNOLOGIES, INCORPORATED
New York, New York/National
1997 - 2001
National Engagement Manager

Oversaw technical engagement, business development, and practice management initiatives for an IT consulting firm offering IT infrastructure solutions to Fortune 500+ client companies. Key components included providing competitive analyses and the strategic definition of technology and organizational needs for such noteworthy clients as Chase Manhattan, DIGEX, Genuity, Texas Instruments, and Morgan Stanley Dean Witter.

* Utilized thorough industry research techniques including the study of geographic space, competing company profiles, and the technological needs of the marketplace to identify and acquire promising accounts and substantially enhance the revenue base and client portfolio of the company
* Initiated millions of dollars in new business by custom designing customer proposals and offering templates for future business development
* Provided educational outreach to consulting associates and technical personnel through mentoring, research-intensive classroom instruction and the construction of company-wide training protocols, resulting in a vast reduction in training expenses and improved business development efficiencies among associates

Senior Consultant

Provided on-site IT infrastructure consultation to Fortune 500+ clients focusing on Microsoft and web technologies.

* Developed and presented to executive management an internal sales engineering initiative supporting the creation of a new department offering pre- and post-technical sales assistance, yielding a prosperous business development model that was adopted company-wide as the National Engagement program
* Streamlined procedures for high availability systems that were saturated with excessive traffic and load through the design and implementation of architecture with a tiered systems solution allowing load balancing from a hardware-based platform

CSC ONWARD TECHNOLOGIES, INCORPORATED
Natick, Massachusetts
1995 - 1997
Network & Systems Manager

Brought on to grow a six person IT firm into the successful 90 person, full-service e-business and systems integration consulting company and Internet hosting business it became. Responsibilities included technical leadership, implementation, financial management, and executive representation.

AP CONVENTIONS
Boston, Massachusetts
1992 - 1995
Manager

Recruited to manage a staff of 100+ temporary employees and coordinate the logistics for an array of special corporate events including conventions, conferences, and trade shows.

EDUCATION

UNIVERSITY OF MASSACHUSETTS, Lowell, Massachusetts
Information Technology

UNIVERSITY OF MASSACHUSETTS, Boston, Massachusetts
History

STATE UNIVERSITY OF NEW YORK, Morrisville, New York
Journalism (Associate of Applied Science with Honors)

COMMUNITY AFFILIATIONS

2003 - Present
Washington Irving High School, New York, NY
InfoTech Advisory Council Member

1991 - Present
Clinton Senior High School, Clinton, NY
Creator and Financial Sponsor for a yearly award given to a graduating student

Participated in multiple charity bicycle rides raising over $20,000 in the past decade